If it's just not right
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
More information can be found on the Australian Consumer Law Fact Sheet
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using our Contact form
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Money Back Guarantee
If for any reason you’re not satisfied with your product, please let us know and we will be able to give you a full refund.
Shipping for Returns
Before you return your product, you must contact us through our Contact form first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please do not send your purchase back to the manufacturer.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $A75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.